The following principles set out the manner in which Herd Online Pty Ltd (“the Herd”) collects, uses and discloses of any information provided by you to us as part of your use of the Herd website. Herd respects your privacy, and the applicable legislation in countries where Herd operates.
Your Personal Information
Herd will generally collect the following personal information directly from you when you use the Herd website:
a) your name,
b) residential and electronic mailing address,
c) telephone number/s, and
d) current energy provider
Once you are registered on the Herd website, we will collect any information you provide. We may also request additional information from time to time in relation to specific offers, or to enhance your use of Herd, such as your demographic information, your likes and dislikes, memberships, etc. We also collect information that you submit during your use of the Herd, such as feedback, comments and suggestions that you may decide to provide through the online forms.
Herd may also collect your personal information, by linking to any online social network that you may elect to link to your Herd profile. This information includes, profile information, photos and any other information that you elect to upload to the particular social network.
How We Use Your Personal Information
Unless requested or authorized by you, the Herd does not sell, trade, rent, or otherwise share for marketing purposes your Personal Information with third parties. We use the Personal Information provided to us to improve the services, features, performance and support of the Herd and to ensure that any additional information, opportunities, promotions or functionality offered by the Herd is tailored to your needs.
When registering details against offers, The Herd will collect data on behalf of the third party supplier(s), and will share that information with the preferred supplier(s).
The Herd uses a range of third-party companies to provide services to you, such as sending emails, analysing data, marketing consultancy services, processing payments and customer service. We may be required to divulge some of your Personal Information to these third-party companies, however, when doing so we ensure that the third-party companies only use the Personal Information for the specific service requested by the Herd.
Security of Personal Information
The Herd requires its employees and contractors to perform their duties in a manner that is consistent with the Herd’s legal responsibilities in relation to privacy. We take all reasonable steps to ensure that paper and electronic records containing Personal Information are stored in facilities that are only accessible by people within the Herd who have a genuine “need to know” as well as “right to know”.
The Herd is constantly reviewing its information security practices to ascertain how ongoing responsibilities can be achieved and maintained.
Non-Personal Information
The Herd maintains statistical, analytical and utilisation records that may contain some of your Personal Information. When reporting on this analytic data, or otherwise dealing with this information with third parties, the Herd will remove certain Personal Information (such as your name) to render the information anonymous. Generally, we compile and aggregate this information and use it in statistical analysis to help us analyze patterns in the use of the Herd.
The Herd reserves the absolute discretion to use and disclose this statistical information to third parties and this Privacy Policy does not limit our use or disclosure of this information.
Your Consent
By accessing the Herd website or mobile application, you agree to:
a) the Terms and Conditions of this Privacy Policy, which forms part of the Herd Terms and Conditions
b) the processing of your Personal Information, in accordance with this Privacy Policy;
c) the use and disclosure of your Personal Information; and
d) the storing of your Personal Information in various locations around the world, including, but not limited to the country where you provided the Personal Information.
You may ask us to remove your Personal Information from our database at any time by notice in writing to the contact details below.
More Information
If you would like to gain access to your Personal Information or if you have any question about how your Personal Information is collected or used, please write to us at 11 Princess St, St Kilda VIC 3182, or email support@herdpower.com.au.
